Refund & Cancellation Policy

Last updated: July 2026

We want every rupee you spend with PlanMyCareer.ai to feel worth it. This policy explains when cancellations, reschedules, and refunds apply to each of our products. All payments are processed securely via Razorpay.

Counselling Sessions & Programs

This covers Quick Sessions, Unfold Self, Unfold Self + Counselling, Complete Counselling, College Selection, Unfold Elite, and Know Your Child.

Cancellation by you: Cancel more than 24 hours before your scheduled session for a full refund. Cancellations within 24 hours of the session are not refundable, but you may reschedule once for free.

Rescheduling: One free reschedule per booking, requested at least 4 hours before the session via your dashboard or WhatsApp. Further reschedules are at our team's discretion.

No-shows: If you miss a session without notice, it is treated as delivered and is not refundable. We wait 10 minutes on the call before marking a no-show.

Cancellation by us: If your counsellor cancels or we cannot deliver a session, you choose: a full refund or a free priority reschedule.

Multi-session programs: For programs that include assessments and multiple sessions, refunds apply proportionally to undelivered components. Once an assessment report has been generated or a session delivered, that component is non-refundable.

Ask a Counsellor (₹199)

If your question is not answered within 48 hours of payment, you are entitled to a full refund — no questions asked. Once a written answer has been delivered, the purchase is non-refundable. If a question is declined for safety or policy reasons before being answered, it is refunded in full automatically.

PMC Plus (AI chat pass)

PMC Plus is a one-time, non-recurring pass — there is no auto-renewal and no card is stored. Once activated, the pass is non-refundable, except where required by law or in the case of a verified duplicate charge or payment failure, which is refunded in full.

Failed or Duplicate Payments

If money was deducted but your booking, question, or pass did not activate, our payment webhook usually reconciles it automatically within minutes. If it does not, contact us with your payment reference — verified failed or duplicate charges are refunded in full.

How Refunds Are Processed

Approved refunds are initiated to the original payment method within 2 business days and typically reflect in your account within 5–10 business days, depending on your bank or UPI provider.

How to Request

From your dashboard, via our WhatsApp assistant, or by emailing hello@planmycareer.ai with your booking or payment ID. Escalations: our Grievance Officer at grievance@planmycareer.ai (acknowledged within 48 hours).

This policy should be read together with our Terms of Service and Privacy Policy.